Shipping policy

 

Within India we primarily ship via Blue Dart & local couriers. These local couriers include Shree Anjani Services, Shree Maruti Services and Delhivery couriers. Each order is provided with a tracking number and the website details for the shipping service used. if you have not received your tracking details after 3 business days of placing an order, please contact us immediately. 

Internationally we ship via FedEx & DHL.

Epitome Pens ships all of our products worldwide with some of the most reputed shipping companies like FedEx & DHL. International Shipping depending upon the location of your country will cost extra with the product purchased. International shipping durations vary country by country. The discretion of shipping internationally to countries is upon us only. Our typically international shipping time is between 7 - 15 business days for most countries. 

Estimated Shipping Timelines

*These estimates begin once the order has been shipped from our warehouse, typically 1-2 business days after the order has been placed. Blue Dart Standard Overnight orders are shipped same business day if we receive your order by 10am Indian Time.

Blue Dart Standard: Usually takes 2-5 business days to arrive. Please note that unexpected delays can be occured.

Blue Dart Priority Express: Usually takes 1-3 business days to arrive, but at this time all couriers are experiencing widespread delays and tracking inconsistencies that are resulting in unpredictable timelines. Some packages could encounter delays up to two weeks.

Blue Dart Standard Overnight: Arrives next business day after we ship it, by 3pm your time. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.

International Shipping: Arrives 7 - 15 business days after we ship it, by 3pm your time. Please note that we do not offer Saturday or Sunday delivery for FedEx packages. We make sure for added packaging and care for international orders for smooth delivery of our products to you.

Local Couriers 2 Day: Arrives in two business days after we ship it, by 4:30pm your time. For example, if you order by Monday morning, it will arrive to you on Wednesday afternoon; if you order by Thursday morning, it will arrive to you on Monday afternoon. Please note that we do not offer Saturday or Sunday delivery for local packages.

What if I gave you an incorrect shipping address?

Please email us at epitomepens@gmail.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.

If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping. In these cases, our Return Policy is applied.

If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.