Frequently Asked Questions
What shipping methods are available?
Within India we primarily ship via Blue Dart & local couriers. These local couriers include Shree Anjani Services, Shree Maruti Services and Delhivery couriers.
Internationally we ship via FedEx & DHL.
Does Epitome Pens ship internationally?
Epitome Pens ships all of our products worldwide with some of the most reputed shipping companies like FedEx & DHL. International Shipping depending upon the location of your country will cost extra with the product purchased. International shipping durations vary country by country.
When will my order arrive?
*These estimates begin once the order has been shipped from our warehouse, typically 1-2 business days after the order has been placed. Blue Dart Standard Overnight orders are shipped same business day if we receive your order by 10am Indian Time.
Blue Dart Standard: Usually takes 2-5 business days to arrive. Please note that unexpected delays can be occured.
Blue Dart Priority Express: Usually takes 1-3 business days to arrive, but at this time all couriers are experiencing widespread delays and tracking inconsistencies that are resulting in unpredictable timelines. Some packages could encounter delays up to two weeks.
Blue Dart Standard Overnight: Arrives next business day after we ship it, by 3pm your time. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.
Local Couriers 2 Day: Arrives in two business days after we ship it, by 4:30pm your time. For example, if you order by Monday morning, it will arrive to you on Wednesday afternoon; if you order by Thursday morning, it will arrive to you on Monday afternoon. Please note that we do not offer Saturday or Sunday delivery for local packages.
What if I gave you an incorrect shipping address?
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping. In these cases, our
Return Policy is applied.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.