Frequently asked questions
What is your return policy?
You can submit your return request within 30 days of your order date. Simply submit a request to us personally on +91 8830737123 or email us at email@example.com . If you are located in India, once your request is approved, you will be emailed a return label to print out and use to send your item(s) back to us. Please make sure that the return label is present on the items you return us. All returns are accepted at the discretion of the Epitome Pen Company. Any products found to be damaged outside of manufacturing defects will be returned back to the customer.
Read and agree: By submitting a return, you agree that you have read our entire return policy.
What resolutions do you offer for returns?
We offer a refund to your original payment method or a store credit issued via a epitomepens.com coupon code on all returns. Additionally, you will be offered the same item as a replacement for a defective return instead of a refund.
What do I need to include in my return package shipment?
All returns need to have your Return ID number on the label that would be sent by us once the return request is approved. You can also include the original purchase invoice in the package. Additionally, you will need to return items to us in the condition they were received – all boxes, inserts, and included unused extras (such as unused cartridges, converters, or ink for example) need to be returned. If the item is not in resellable new condition, we may deduct up to 10% from your refund. If your order came with ink cartridges and they are unused, please return those to us as well.
We do not accept returns that have not been approved by the Customer Care team. Those packages will be returned to the sender unopened.
When can I expect my refund after my return has been approved?
If you requested a store credit, the gift card code will be emailed to you immediately.
If you requested a refund back to your original payment method, it can take up to 10 business days for the refund to show up. Most of the time it happens within a few business days. Please contact us personally for any additional information on the refund process.
What items do you not accept as returns?
We do not accept preference-based returns on the following types of items: items purchased using our coupon codes or on offers, used notebooks and inks, individual items from package sets or coupon codes. We also cannot accept returns on any items after 30 days from the original purchase date.